Shipping information

We pack each order with intention, care, and a touch of ritual — from our hands to your home.


Processing Time

All orders are processed and shipped within 2–4 business days. You’ll receive a confirmation email with tracking details once your order has been dispatched.

Shipping Rates

We offer tracked shipping on all orders to ensure safe and reliable delivery.

  • Canada, USA, International:
    Free tracked shipping on orders $99 CAD and up using promo code FREESHIP
    Flat rate calculated at checkout for orders under $99.

We currently ship through Sendle, UPS, FedEx, or DHL depending on the most efficient route to your location. We are currently avoiding shipping with Canada Post due to the potential strike situation.

taxes & duties

If you are ordering outside of Canada, please note that your country may charge additional customs, duties, or import fees upon delivery. These are the responsibility of the customer.

Delivery Times

Estimated delivery windows:

  • Canada: 2–7 business days

  • USA: 4–10 business days

  • International: 7–21 business days

Please note: These are estimates, and actual delivery times may vary based on your location and customs processing.

Local Orders

If you live locally in Castlegar, BC use promo code LOCAL for free shipping and then please contact us at connect@mereluna.com to arrange a pickup time and location.

Questions?

For help with your order, shipping concerns, or tracking updates, please email us anytime at connect@mereluna.com. We’re here to help and happy to assist.

Returns & Refunds

Due to the nature of our offerings, all tea sales are final.

We do not accept returns or exchanges on any products, as they are considered food items and cannot be resold for health and safety reasons.

However, your experience matters deeply to us. If your order arrives damaged or something isn’t quite right, please reach out within 7 days of delivery so we can make it right.

All orders are shipped with tracked delivery. If your package goes missing in transit, please contact us at connect@mereluna.com, and we’ll assist you in tracking or replacing your item when applicable.

Thank you for understanding — and for supporting a small-batch, heart-led business.